This Refund & Cancellation Policy explains the circumstances in which you are eligible for a refund after purchasing full access to Rigveda Essence, how to request one, and how long it takes.
1. Overview
Rigveda Essence is offered as a one-time payment of ₹999 (or the amount displayed at checkout) for lifetime access to all 18 modules, processed securely through Razorpay. Module 1 is available as a free preview before you pay, so that you can evaluate the teaching style, production quality, and content approach before committing to a purchase.
2. Refund Eligibility Window
You may request a full refund of your one-time payment if both of the following conditions are met:
- Your request is made within 7 calendar days of the date of payment; and
- You have completed no more than 2 modules (beyond the free Module 1 preview) at the time of your request.
Refunds approved under this Section will be processed in full, back to your original payment method, as described in Section 5.
3. When Refunds Do Not Apply
Except where required by applicable law, refunds will not be granted in the following circumstances:
- The refund request is made more than 7 calendar days after payment;
- You have completed more than 2 modules beyond the free Module 1 preview;
- A Certificate of Completion has already been issued to you for the course;
- Your account was suspended or terminated for violation of our Terms of Service;
- The purchase was made using a promotional code, discount, or as part of a bundled/institutional offer explicitly marked non-refundable at the time of purchase;
- Issues arising from your own device, internet connectivity, or browser compatibility, where the Platform itself was reasonably accessible.
4. How to Request a Refund
To request a refund, please email mail.iivst@gmail.com from your registered email address with the following details:
- Your full name and registered email address;
- The Razorpay payment ID or order ID (found in your payment confirmation email);
- The date of payment; and
- The reason for your refund request (optional, but helpful to us).
We aim to acknowledge refund requests within 2–3 business days.
5. Refund Processing & Timelines
Once a refund is approved, it will be processed via Razorpay back to your original payment method (card, UPI, net banking, or wallet, as applicable). Depending on your bank or payment provider, refunds typically take 5–10 business days to reflect in your account after being processed on our end, though this is ultimately determined by your bank's or payment provider's own timelines and is outside our direct control.
Upon approval of a refund, your access to the full course (modules beyond Module 1) will be revoked.
6. Failed, Duplicate & Excess Payments
If you were charged more than once for the same purchase, or if a payment failed but an amount was still deducted from your account, please contact us at mail.iivst@gmail.com with your payment reference details. We will investigate and, where a duplicate or erroneous charge is confirmed, process a full refund of the excess or erroneous amount, regardless of the 7-day window described in Section 2, since this is not a discretionary refund but a correction of a payment error.
7. Account Cancellation
You may request cancellation of your account and deletion of your personal data at any time by emailing mail.iivst@gmail.com, in accordance with our Privacy Policy. Please note that cancelling your account does not, by itself, entitle you to a refund — refund eligibility is governed solely by Sections 2 and 3 above.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and will apply prospectively to purchases made after the change takes effect; they will not retroactively reduce the refund rights applicable to a purchase you already made under the policy in force at that time.